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Pre-Order

We offer some items on our website that are on Pre-order. Pre-order allows you to order an item either prior to the official launch or before the stock becomes available for general sale.

The item, will be processed once the stock becomes available, the date shown on the website is only a guide. Estimated Delivery Time for Pre-Orders is 15-30 working days. . We will however endeavour to process your order ready for delivery to you either on the date shown or shortly afterwards.

To pre-order an item, you will need to add the available product colour and size to your shopping bag as if you were placing a normal website order. You will then need to follow the check-out process as normal and pay for the item. As soon as the item is available we will send it out. If your order contains a mix of pre-orders and in stock items, we will ship the pre-orders separately at no extra charge. Your order confirmation email will contain both in stock and pre-order items.

Please bear in mind that if you do place a pre-order it will be treated as a normal order and the money will be taken from your account when the order is dispatched.

Unfortunately, discount codes and gift cards cannot be accepted for pre-order items.

Not all items that go out of stock will be available for pre-order.

If you have any further queries please contact our Customer Services Team. 

Info@thecapitaldolls.com

Please note that pre-orders are only available on our website and not in our retail stores and cannot be paid for by giftcard for either part or full payment.